Dothan working with CentralSquare and Exceleron to provide data to customers

Local News

DOTHAN, Ala. (WDHN) — Recently the City of Dothan has been testing the integration, a program that developers created for the city to integrate the AMI software application with the financial ERP system, which is what CentralSquare runs the city’s financial services on.

“What we’ve done is we’ve had CentralSquare’s programmers build us the software interface program,” IT Director Jack Mason said. “We’ve been testing them for about a month and a half now, since we’ve put the city over to the new payment method earlier than expected we’re now testing also the interfaces with our kiosk that we decided to put in.”

When the city went through testing, officials felt as if they didn’t get all of the information needed in the Exceleron payment process to be available and visible for citizens.

“We went back and we asked for some more programming to be done to allow additional data to be displayed to our customers on the Exceleron payment processor,” Mason said.

Mason said the hack to Dothan Utilities in November 2019 has nothing to do with the credit monitoring, but allowed the city to move to the new payment processor a month earlier than expected.

“This is additional data that we would like the customers to have available to them on a payment processor when they’re using the kiosk,” Mason said. “So, we haven’t turned the kiosk on yet because the interfacing is not quite complete yet in our opinion.”

The city hopes to be completed with the programming and turning on the kiosk by the end of March.

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