DOTHAN, Ala. (WDHN) — A recent hack in Dothan Utilities has left many customers with compromised debit and credit cards.
The hack occurred between Aug. 26 and Oct. 14 and targeted the Click2Gov application that customers use to pay their bills.
“CentralSquare allows users to get on that website and make payments; they are our payment processor,” Dothan IT Director Jack Mason said. “CentralSquare’s application was targeted and got hacked. That’s what allowed some of the customer credentials to be compromised.”
The hacks have left some customers upset.
Some citizens believe something more needs to be done about the situation.
“They need to reimburse everybody back their money or give people back, you know, a free light bill for, you know, the amount of what happened,” Dothan resident Tyshunia Reaves said.
The city is working with CentralSquare to narrow down how many transactions and cardholders were impacted by the hack.
They then plan to start working with the customers affected.
“Work on getting the communication sent from CentralSquare directly to our customers to explain the remediation plan and give them a call center,” Mason said.