Hotels accomodate guests amid COVID as holiday approaches


DOTHAN, Ala. (WDHN) — As holiday season approaches, many hotels prepare as they take precautions to keep guests safe.

The Towneplace Suites by Marriott is one of them.

When the pandemic hit, it forced several hotels to shut down, but Towneplace Suites was fortunate enough to maintain business.

Director of sales Betsey Marshall said they have made adjustments to keep guests safe during their stay.

“Since COVID started, we have a contactless check-in where you see the screens that we have here to limit contact the guests will show us their id, and they will swipe their own credit card so it’s more protection for them as well as our employees,” Marshall said.

In addition, several hand sanitizing stations were placed throughout the hotel in areas like the lobby and elevator to ensure safety. They also require all guests and employees to wear a mask.

Towneplace also limits the number of times the cleaning staff enters guests rooms. This means the staff will not clean guests rooms frequently as normal.

Betsey said their booking window has been a little shorter, but with the Towneplace Suites being designed for extended stays, they are looking forward to people booking more stay-cations with them.

“It’s a clean hotel; it’s a nice hotel, probably one of the nicest one I’ve been to,” said guest Jimmy Jacob. “They wear masks. They’re courteous. During the holidays, we would most definitely pick to stay at a Towneplace Suites. This place is nice, welcoming, and like I said, they always keep it clean and sanitized for you.”

Betsey said they are upholding the Marriott commitment to clean and welcomes everyone in the Wiregrass area.

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